Return Policy

Return & Refund Policy – ZR Global Picks

At ZR Global Picks, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

  • Items may be returned within 7 days of receiving your order.

  • Products must be unused, unopened, and in their original packaging.

  • Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Used products

  • Personalized or customized items

  • Clearance or sale items (unless damaged or defective)

  • Items marked as non-returnable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the item to process your claim and arrange a replacement or refund.

Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days using the original payment method whenever possible.

  • Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service when returning items.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Thank you for shopping with ZR Global Picks. We appreciate your trust and strive to provide the best possible shopping experience.